Commonly Asked Questions
Yes, currently our online banking is available in both English and Spanish. To switch to a different language, simply go to Profile & Settings > Settings > Customization > Language > English or Español. Your screen will then automatically update to the language of your choice.
To set up a saving goal you will first go to the menu button (orange double arrows). Click savings goal > new goal. It will then ask you a series of questions.
Yes, you can make a principal only payment through Smart Connect at anytime. Click on the loan you want to make a payment on and click on box that says "Principal Only."
To lock or unlock your credit card you will first need to click on the menu button (orange double arrows). You will be taken to the eZCard platform. Click on menu > Alerts > Add New Alert.
If using your mobile device go into the app store and search for “Trius FCU.” The app is white with our logo in blue and orange. Once you have downloaded the app open it and click more > register and fill in your information.
We offer a range of fonts and color themes to better your online banking viewing experience. To customize your theme, go to Profile & Settings > Settings > Customization > Appearance > Current Theme. To change fonts go to Customization > Fonts > Current Font. From here, there are a multitude of accommodations for colorblindness as well as dyslexia. Simply click whichever best suits your needs and the system will update accordingly.
Yes, to view your loan payoff amount click on the Menu (double orange arrows) > More Services > Loan Payoff Amount.
Any non-profit that that has set up a donations account with Trius is able to use this feature.
Yes, you can open new certificates and savings accounts, just not checking accounts.
Yes, click on the bill pay icon at the button of the page.
Yes, click into my services, click on stop payment. It still stop the payment and charge you the $25 fee associated with a stop payment.
You can request to temporarily increase daily debit card limit up to $10,000. Someone will review your request and grant or deny it. You can also permanently increase your debit card limit to $3000 on your own under the cards tab.
No, but you will need to reset your password upon logging in the first time.
Tap the icon with your initials in the top right corner and select Settings, the Personal Information. Your contact information will be displayed. Click the pencil icon to edit your contact information and tap Save or Update when finished.
To lock or unlock your debit card you will first need to click on the orange double arrow icon. Next you will click on Cards > select your debit card > Lock card.
Go into your transactions, then click on the transaction then use the drop down box to tag, leave a note and even upload a receipt.
To change your E-Statement preference you will first need to click on the menu button (orange double arrows) > Click on Statements > Manage Preferences.
To deposit a check using your phone, you must first go to the menu button (orange double arrows), click on the deposit icon, click the Make a Deposit button, then select the account you want the funds deposited in. Next click on the photo button and take a photo of the front of the check, then the back, finally enter the amount being deposited and hit submit.
Mobile deposit checks are reviewed throughout the day Monday – Friday. On weekends and holidays, check review takes place at noon and 5 p.m. After the check is reviewed and approved, funds up to $3,000 are available immediately.
To link external accounts you will on the main scroll down past your Trius accounts to where it says "My External Accounts" > click Link External Accounts and follow the directions.
Navigate to the menu button (orange double arrows), click Move Money. Click Pay loan with debit or credit card and it will direct you to the Propay site to continue.
To set a favorite account that will be shown first you can simply click the heart in the right hand corner of the account. This will allow you to see this account first.
To set up a "savings jar," you must first go to the menu button (orange double arrows), click More Services > Savings Jar. From there you will select the account you want to round transactions up and which account you want the round up funds deposited into.
Go to the Menu (double orange arrows) > Move Money tab and fill out the wire transfer form. Our Trius team member will contact you to complete the wire. You can also review previous wires.
To set up an alert for your debit card, first go to the Double Arrow icon at the bottom of the app and then click on Cards. Your cards will then be displayed, tap your debit card and a list of card controls will be available for you to choose from, including a travel notice.
To set up alerts on your credit card, you must first go to the Double Arrows icon and then click Cards > Manage Card > More > Notification Settings. This will allow you to customize how you would like to get transaction alerts on your selected card.
You can use the trouble signing in feature to get help with username or password. You may also use your debit or credit card number to access your log-in information.
Under Menu > More Services > Routing & Account Numbers > Toggle on “show all account numbers.”
To find your routing and account number orange double arrow button to access the menu > More Services > click on Routing and Account Numbers. Your accounts will be listed there and will have a “draft number” listed. Please use this draft number as your account number when setting up direct deposits or an ACH.
Yes, any existing bill payments on the system will remain the same.